Senior Customer Quality Specialist

The opportunity

Responsible for managing both internal and external customer complaints to ensure a seamless resolution process and enhance customer satisfaction. Conducts systematic root cause analysis and develops corrective and preventive action plans to solve the issue and prevent recurrence of similar issues.

How you’ll make an impact            

• Strong GIS product knowledge and HV Sub-station protection and Operations.

• Quality Control/Quality Assurance and QMS & Internal Quality Auditing.

• Quality Tools, RCA, Lean Six Sigma, SAP QM Module.

• Communication and Presentation Skills and ensures the definition and execution of containment actions/correction rapidly to limit the impact on the customer operations and eliminate other potential occurrences within Hitachi Energy operations and other customer sites.

• Responsible for maintaining customer satisfaction ratings and conducting customer audits.

• Updates the customers in timely fashion regarding the status of quality issues or any requests to gain their trust and to maintain a positive relationship with our customers.

• Responsible for ensuring compliance with applicable external and internal regulations, procedures, and guidelines.

• Living Hitachi Energy’s core values safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background       

• Bachelor’s degree in engineering preferably Electrical or Mechanical.

• 12-15 Years’ experience.

• l &C, service colleagues in SA or other countries.

• Dealing with quality escalations and collaborating with cross functions.

• Driving Change and diligence.

• Influencing Continuous Improvement and decision making and time Management.

• Proficiency in both spoken & written English language is required.