Operations Manager - Service

Hitachi Energy Service is a trusted lifecycle partner, providing customers with secure, sustainable, and innovative service solutions, globally. Our Service offerings empower customers & partners to holistically manage the asset lifecycle—from start-of-life (e.g., Install & Commission), through services designed to strengthen operational-life (e.g., Upgrade, Repair & Extend), to end-of-life activities (e.g., Replace & Decommission). Designed to adapt to every O&M strategy, services can be procured stand-alone or as part of an EnCompass™ partnership agreement. Additionally, the net-zero transition begins with the Installed Base and we continue to innovate across our ‘Sustain & Decarbonize’ category, which includes our made-for sustainability offerings. 

We're seeking a highly motivated and experienced Operations Manager to lead our newly formed Service Business Unit in Singapore, reporting to the Local Service Unit Manager. The role involves overseeing and optimizing Service Operations to ensure high-quality service delivery and customer satisfaction, while driving growth through expanding our Service population and supporting New Business development. You'll work closely with operations, training networks, workshops, and business processes to streamline service operations and achieve business objectives. 

How you’ll make an impact:

• You will develop and execute plans to enhance Service Operations, aligning with business objectives through cross-functional collaboration. 

• You will ensure high-quality service delivery, developing and implementing standards, policies, and procedures. 

• You will monitor and analyse service metrics, identifying areas for improvement, cost savings, and efficiency gains. Implement corrective actions to enhance service quality. 

• You will foster a culture of teamwork, continuous improvement, and operational excellence within Service Operations and across the organization. 

• You will oversee Service team's financial performance, driving revenue growth and achieving financial objectives. Uphold Hitachi Energy's core values of safety, quality, and integrity, promoting a culture of service integrity and capability development. 

• You will provide operational expertise and support to Sales/Tender team, enhancing sales opportunities through technical input and schedule optimization. 

• Identify and mitigate risks throughout execution, ensuring timely and effective risk management. 

• You will develop and maintain strong relationships with key customers and stakeholders, addressing their needs and concerns promptly. Implement customer feedback mechanisms to continuously improve service delivery   

Your background

• Bachelor’s degree in electrical engineering, or equivalent  

• 15+ years of experience in Electrification, Power Generation, or Power Transmission & Distribution, with knowledge in Transformers and High-Voltage equipment is essential  

• Strong customer focus and result oriented 

• Excellent analytical and problem-solving abilities. 

• Strong communication and interpersonal skills. 

• Ability to work in a fast-paced, dynamic environment 

• Complex project implementation record  

More about Hitachi Energy: 

We pride ourselves on offering a holistic range of competitive benefit programs to support your financial, physical and mental wellbeing and personal development. We want you to truly thrive with us – in work and out. 

For this role, depending on grade and experience, we offer the following employee benefits. 

• Employer-sponsored medical plan (inc. dental care and optical). 

• Central Provident Fund (CPF). 

• Group Term Life insurance, Group Personal Accident insurance, Group Business Travel insurance. 

• Hospitalization Insurance. 

• Leave programs (Annual leave, medical leave, Hospitalization leave, Exam leave etc.).

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*Benefits are subject to the respective plan rules. 

We can provide more information during the recruitment process