日立能源是全球技术领导者，致力于构建清洁能源系统，共享低碳美好未来。我们服务于电力、工业、交通、数据中心和基础设施领域的客户，并携手客户与合作伙伴，通过数字化加速能源转型进程，助力实现碳中和的未来。
我们在全球90个国家拥有超过45,000名员工，他们每天都充满目标感地工作，并且利用各自的不同背景打破墨守陈规。我们诚邀你加入我们的全球团队，共同坚守这一简单而深刻的理念：多元化+协作=创新的关键。
The opportunity:
At Hitachi Energy, it’s the people that matter most - to us and our customers. This role is specifically designed to cater L1 support.
How you’ll make an impact:
Be the first point of contact and gateway to more advanced services, which will provide first-line support to our customers and the global HE networks.
Need to play the role of L1 support wherever applicable.
Responding to incoming inquiries via telephone, e-mails, web- and other possible channels efficiently with confidence and professionalism.
Be a customer advocate for timely response to issues and problem resolution and escalation.
Report all activities taken toward resolving customer issues. Able to multitask and maintain an organized work environment.
Where required, support customers during run time activities and provide online troubleshooting support and resolution.
Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.
Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your actions while caring for your colleagues and the business.
Your background:
Basic knowledge in electrical engineering/science (bachelor’s degree in science, Diploma in engineering preferred).
Prior experience of being in a customer support role needed 1-2 years.
Excellent communication skills, Interpersonal skills, and the ability to converse with customers politely and effectively through telephone/live chat/ e-mail is a mandatory skill set.
High focus on customers and their needs. Intrinsic attitude to drive innovation and improvement.
English mandatory any other international language will be a plus.
Basic knowledge of Power BI & Power Apps will be an added advantage.
Proficiency in both spoken & written English language is required.
| 地点 | Chennai, Tamil Nadu, India |
| 工作类型 | Full time |
| 经验 | Entry Level |
| 工作职能 | Customer Service & Contact Center Operations |
| 合同 | Regular |
| 发布日期 | 2025-09-10 |
| 参考编号 | R0102855 |
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