Senior Sales Support Engineer

 Senior Sales Support Engineer

The opportunity

• Experienced Sales & Marketing work focuses on a combination of preparation of GIS product techno-commercial offer and marketing work including Face-to-face and/or remote sales to new or existing customers. Assessing customer needs and suggesting appropriate products, services and/or solutions.
• Ensures completion of Project Risk Review documentation in accordance with Hitachi Energy
• Planning, developing, and delivering the marketing strategy for products/services and associated brand(s). Evaluating, measuring, and managing the product/brand P&L (e.g., budgeting, expenditures, profitability, return-on-investment, etc.) Incumbents in this specialization may also provide customer service and support in the form of information on product/price and resolution to issues related to billing, shipping, delivery, complaints, etc.
• Incumbents matching to this specialization are compensated based on achievement of sales targets. An Experienced Professional (P2) applies practical knowledge of job area typically obtained through advanced education and work experience. May require the following proficiency: Works independently with general supervision. Problems faced are difficult but typically not complex. May influence others within the job area through explanation of facts, policies and practices.

How you’ll make an impact

• Prepares/supports preparation of technical/commercial offers based on customer specification requirements, Local Business Unit/feeder factory indications and Sales organization directives.
• Participates in the kickoff meeting organized by the project team.
• Defines cost for the proposed solution with support from SCM/Engineering team.
• Ensures completion of Project Risk Review documentation in accordance with Hitachi Energy Group and internal policies.
• Coordinates with internal functions the analysis of legal, contractual clauses, risks and costs associated with the project.
• Analyzes and evaluates specific technical issues and associated risks.
• Analyzes customer needs and competitor offers through general market information and information provided by the Sales organization.
• Performs lost proposal analysis, identifies potential cause, and recommends future actions in cooperation with Sales/Local Business Unit to obtain better future results.
• Ensures the preparation of technical and financial aspects of the offer, indicating prices and trading conditions. Ensures the definition of items to be included in proposals.
• Defines the most suitable technology and product type(s) to be used based on application characteristics. Defines the configuration in accordance with bid commercial needs and requested quality metrics.
• Negotiates suitable consortium/subcontract agreements and relevant work allocation with bid partners, as applicable.
• Collects all relevant documentation for the proposal and records the decisions and hypothesis rationale adopted during its development. Manages the first technical inspection to retrieve all the information needed to prepare the proposal.
• Obtains cost information from relevant internal contacts.
• Ensures the needed technical support to sales managers during technical meeting with customers.
• Participates in negotiations with customer on technical, contractual, and commercial content of the proposal.
• Coordinates with internal functions the analysis of legal, contractual clauses, risks and costs tied to the project.
• Living Hitachi Energy core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your Background

• Degree qualifications in Engineering (electrical) or recognized equivalent.
• Minimum 8-10 years of experience in Sales and Marketing.
• Minimum 5 years of experience as Tendering/Proposal Engineer.
• Knowledge of GIS substation equipment: Instrument Transformers/ Live Tank Breakers / Disconnectors & Earthing, Switches.
• Prior experience in Utilities tendering process.
• Deep knowledge and understanding to the electrical engineering industry.
• Estimating and tendering experience (MS Excel based system).
• Computer literacy and competent in using SFDC (preferable), MS Word, MS Excel.
• Good communication skills and assertive business acumen.
• Time management, co-ordination, accuracy, attention to detail and performing in a pressure environment are necessary.
• Proficiency in both spoken & written English language is required.