Support Analyst

The opportunity:
Hitachi Energy, High Voltage Products is implementing Digital solutions to improve efficiency and quality. These are cloud-based solutions that will be used by all manufacturing units within the business unit.

How you’ll make an impact

• Provide technical support to clients and internal teams. Handle day to day service requests.

• Troubleshoot and resolve issues related to software systems.

• Document and communicate solutions to clients and internal teams.

• Maintain and improve a list of standard operating procedures. Collaborate with developers to identify and resolve software bugs.

• Ensure software systems are up to date and functioning properly.

• Contribute to the product development during testing, release and hyper-care of new functionality as required.

• Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.

• Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background:

• Bachelor's degree in computer science or re lasted field.

• 4-6 years of experience in technical support or development.

• Experience working in application using Net Core, Web API, C#, MS SQL.

• Exposure to MuleSoft, SAP, HTML, CSS, and gular will be added advantage.

• Strong analytical and problem-solving skills.

• Excellent communication and interpersonal skills.