Field Service Engineering Senior Professional

Service Technician in Cooling System

In this role you will execute Service work & customer support with high complexity according to work instructions and in accordance with Hitachi standard processes, quality standards and safety guidelines. Deliver quality customer service to satisfy customers in close co-operation with customers and other teams as well as take actions to identify new Service business opportunities.

Your main stakeholders will be global customers, internal organization as technical department and manufacturing department. This position is located in Landskrona, while travelling globally is also required.

We are interested to learn more about you and what you can contribute with so don’t hesitate to apply even though you don’t meet all requirements. A team with great cooperation and with diverse backgrounds is waiting for you to join!

Your responsibilities

• Contribute to customer satisfaction by executing Service work according to customer expectation.
• Perform Service tasks like inspection, commissioning and upgrading of equipment on Site. On-site can also be offshore on for example offshore platforms.
• Training and guidance of customer personnel.
• Cooperating across departments when helping customers with customer support such as trouble shooting and technical questions.
• Create new ideas and identify solutions.
• Handle and support warranty cases.
• Customer support such as quotations, technical support. Both on-site and in-house, Landskrona.

Your background

• You are supportive and self-confident and can handle both ups and downs and able to manage any problems that may occur.
• You want to develop the business through challenge and improve processes and collaboration.
• You are service-minded, creative, open-minded, and solution-focused.
• You hold an education in the technical area, for example within the electrical and/or mechanical area. Or have some years of work experience, for example from working as a service technician. Experience in pipe installation is a plus.
• Experience from Office work as well as Site work.
• Proficient in English is needed since you will be part of an international setting where you will get to exchange knowledge with people from all over the world. Knowledge in Swedish is a must, spoken and written.
• Willing to travel up to approximately 30-70 days of your work time and you will always represent Hitachi in the best possible way.

What we offer

• Collective agreement
• Flexible working time
• Health care and wellness allowance
• Fantastic career possibilities within Hitachi Energy both within Sweden and globally
• Mentor to support you throughout onboard phase
• Various trainings and education supporting employee development​
• Diversified company with over 70+ nationalities working in Sweden
• Supplementary compensation for parental leave
• Employee Benefit Portal with thousands of discounts and perks
• More benefits could be connected to this specific role

More information  

Are you ready for a new exciting challenge? Does the above description sound like you? Applications will be reviewed on an ongoing basis, so don’t delay – apply today!  

For specific questions about the position, please contact Recruiting Manager, Peter Nilsson, peter.nilsson@hitachienergy.com. Union representatives - Sveriges Ingenjörer: Philip Bengtsson, +46 107 382 517, Unionen: Claudiu Pop, +46 107 386 870, Ledarna: Frank Hollstedt, +46 107 387 043. All other questions can be directed to Talent Acquisition Partner Pär Lyckbring, par.lyckbring@hitachienergy.com