Customer Success Representative

Join a team where your voice matters and your work drives real impact. At Hitachi Energy in Jefferson City, MO, we’re looking for a Customer Success Specialist to champion the post-order experience for our Commercial & Industrial (C&I) clients. You’ll be the key link between our customers and our internal teams, ensuring seamless order fulfillment and delivering a world-class customer experience. If you're passionate about building relationships, solving problems, and making things happen, this is your chance to thrive in a collaborative, innovative environment.

Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines.

How You’ll Make an Impact

• Manage customer orders from acceptance through shipment and after-sales support

• Collaborate with engineering to ensure timely, high-quality drawing packages

• Process change orders and coordinate with internal teams to meet evolving needs

• Drive down shipping holds and support revenue goals through proactive order management

• Handle return authorizations, concessions, billing milestones, and overdue invoices

• Apply lean methodologies to improve processes and customer satisfaction

• Communicate shipping schedules and resolve delays effectively

• Participate in daily team meetings and escalate issues as needed

Your Background

• Bachelor’s degree in Engineering or Business, or equivalent experience

• Must be authorized to work in the U.S. without future sponsorship

• Onsite presence required in Jefferson City, MO

• Proficiency in Microsoft Office; SAP experience is a plus

• Understanding of general accounting principles

• Strong organizational and basic project management skills

More About Us

• At Hitachi Energy, we empower our people to grow through continuous learning and development opportunities

• Be part of a global leader in energy solutions, where innovation and sustainability drive everything we do