Sales Operations Specialist - APAC

The opportunity:

Hitachi Energy Service is a trusted lifecycle partner, providing customers with secure, sustainable, and innovative service solutions, globally. Our Service offerings empower customers & partners to holistically manage the asset lifecycle—from start-of-life (e.g., Install & Commission), through services designed to strengthen operational-life (e.g., Upgrade, Repair & Extend), to end-of-life activities (e.g., Replace & Decommission). Designed to adapt to every O&M strategy, services can be procured stand-alone or as part of an EnCompass™ partnership agreement. Additionally, the net-zero transition begins with the Installed Base and we continue to innovate across our ‘Sustain & Decarbonize’ category, which includes our made-for sustainability offerings. 

The Sales Operations Specialist will be covering the sales operations function for APAC , managing and ensuring the full adoption of processes, tools and operation excellence for the Service Business Unit Marketing & Sales community within APAC region. Core areas include performance analysis, process optimization and cross functional coordination, planning and management of service sales operations.

This position is open to be based in Petaling Jaya, Malaysia, or Xiamen or Beijing in China. Successful candidates will continue to be based at their home country/location mentioned.

How you’ll make an impact:

• You will collaborate with regional sales leadership to develop and implement sales strategies and initiatives that align with the organization's overall goals, support sales on Global processes such as MIMO, Go-To-Sales (GTS) etc., support market assessments to understand regional dynamics and adjust strategies to effectively capture market opportunities.

• You will monitor sales performance metrics and KPIs, provide insights and recommendations based on data analysis, prepare regular reports and dashboards for leadership.

• You will identify inefficiencies in sales processes and implement improvements, standardize workflows and ensure compliance with company policies, monitor and support the successful adoption/implementation of sales tools such as Sales Force (SFDC) Power Shop etc., monitor the accuracy of information in Sales/Quotation tools and identify and address discrepancies in data to maintain quality standards.

• You will support onboarding and training of sales staff, provide tools, resources, and best practices to enhance productivity, and coordinate with marketing and product teams for campaign execution.

• You will analyze regional market trends, customer behavior, and competitor activity, provide actionable insights to inform strategy and decision-making.

• You will be responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.

• Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background:

• You hold a degree in Engineering, Business Administration, Marketing, Sales, or a related field.

• Minimum of 10 years of experience in operational role or sales management, or a related field, with at least 3 years in a leadership role within a regional context.

• Strong analytical and problem-solving skills, proficiency in CRM tools (e.g., Salesforce), Excel, and BI platforms.

• Experience working in a regional or multi-market environment.

• Excellent communication and project management abilities in English, primarily.

More about us:

We pride ourselves on offering a holistic range of competitive benefit programs to support your financial, physical and mental wellbeing and personal development. We want you to truly thrive with us – in work and out.

For this role, depending on grade and experience, we offer the following employee benefits (subject to the respective plan rules):

• Employer-sponsored medical plan (inc. dental care).

• Employer provident fund (EPF) – employer and employee.

• Group Term Life insurance, Group Personal Accident insurance, Group Business Travel insurance.

• Hospitalization Insurance.

• Leave programs (Annual leave, medical leave, Hospitalization leave, Exam leave etc.).

*Benefits are subject to the respective plan rules.

We can provide more information during the recruitment process.