Customer Quality Specialist

The Opportunity

For our Feeder Factory High Voltage based in Sevlievo we are looking for a Customer Quality Specialist to play a crucial role in managing both internal and external customer complaints. Based in our dynamic team, you will conduct systematic root cause analysis, develop corrective and preventive action plans, and ensure rapid containment actions to limit impacts on customer operations. This is your chance to make a significant impact in a company that values innovation, collaboration, and excellence.
 

How you’ll make an impact:

• Implement and ensure adherence to Non-Conformance Management and Customer Care Response Processes;
• Manage and mentor quality professionals within your responsibility;
• Support the collection and improvement of Voice of the Customers;
• Lead root cause analysis and problem-solving efforts for non-conformances;
• Provide regular status updates to customers and stakeholders;
• Maintain precise records of investigations and findings;
• Ensure completion of Non-Conformance Reports within predefined time frames;
• Collaborate with internal and external customers to resolve complaints.

Your background:

• Bachelor’s degree in a relevant field;
• Preferably 2 years of experience in similar position (NCR management, customer service);
• Strong understanding of root cause analysis and corrective action planning;
• Excellent written and verbal communication in English (B2 level appreciated);
• Knowledge of MS Office tools (Outlook, Word, Excel, Power-Point), and proficient in data analysis and quality management systems (SAP-QM, PowerAutomate and PowerBI appreciated);
• Should be eager to learn, flexible, open-minded, team-work oriented and pro-active.

What we offer

• 13th salary;
• Monthly food vouchers;
• Supplementary health insurance;
• Organized transport;
• Additional bonuses.

More about us 

Join Hitachi Energy and work in a team that is dedicated to creating a future where innovative digital technologies allow greater access to cleaner energy!

Applications will be reviewed on an ongoing basis, so don’t delay – apply today!