After-sales Support Assistant Manager

The opportunity

Hitachi Energy Transformer Business Unit in Greater China operates across 55 cities, employs over 1,900 staff, and manages 5 transformer manufacturing plants. More than 90% of its sales come from locally manufactured products. We offer a comprehensive portfolio of Transformers Products, Solutions and Services.  Transformers are essential in all electricity-related fields and applications, including power generation, transmission and distribution, oil, chemical and gas, industrial manufacturing, semiconductor and data centers, as well as building and transportation sectors.
 
Nearly half of our white-collar workforce comprises employees in engineering and scientific fields. Internally, we have targeted talent development programs for employees at different stages of their career development to build skills and competencies, foster training, support people to own career development, scale up organization for growth and execution.

How you’ll make an impact

• You must obey work arrangements and promptly solve problems on site and able to lead, coordinate, and organize service engineers to safely complete on-site service work for general issues, The attitude on-site is enthusiastic and professional, maintaining good communication with customers.

• You will timely report on-site information and prepare the report of site top issues monthly and accurately record the status of on-site issues before and after handling, and promptly report serious issues to the service supervisor and service manager.

• You will ensure to fill out the information of site service cards accurately and comprehensively; Able to prepare work reports for general on-site services personally.

• You must wear PPE Kit on site based on company safety requirement and comply with the customer's on-site safety regulations.

• You must ensure after the on-site service is completed, the work site should be cleaned. All wastes should be collected or taken away, and the environment at the customer's site should be kept clean; Able to communicate with customers in English on product matters on site.

• You will be responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.

• Living Hitachi energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background

• Bachelor's degree in electrical and related majors.

• More than 10 years' work experience at the transformer field.

• Proficiency in both spoken & written English language is required. 

More about us

We pride ourselves on offering a holistic range of competitive benefit programs to support your financial, physical and mental wellbeing and personal development. We want you to truly thrive with us – in work and out. For this role, depending on grade and experience, we offer the following employee benefits (subject to the respective plan rules) :

• Up to 30 days full paid leaves per year

• Flexible Benefit program (Supplementary Pensions included)

• Medical Insurance(outpatient and inpatient)

• Long service awards

• Flexible Working(subject to role)

Are you ready for an exciting new challenge? Does the above description sound like you? Welcome  Our selection process is continuous, and the position may be closed before the advertisement expires. So, if you are interested – don’t delay, apply today!  All other questions can be directed to Talent Acquisition Partner Cherry Zhang Wechat: cherryzhang2023.