Service Installed Base Specialist

About the Company:

The Hitachi Energy India Operations Center (INOPC) houses over 3,000 energy transition technologists in three locations from grid automation, transformers, high voltage products, grid integration and service businesses. Spread over 3,00,000 sq feet, with nearly 50,000 sq feet of dedicated lab space, the center brings under one roof diverse engineering capability that has been built over the years, fostering collaboration to advance the world’s energy system to be more sustainable, flexible and secure. INOPC supports Hitachi Energy units across 40+ countries to deliver projects in 80+ countries.

We are technology leaders at the forefront of evolving the world’s future energy system. The rising energy consumption with changing lifestyles and rapid urbanization, is driving the need for affordable, reliable and sustainable energy. Our innovative technologies help to make the energy system more resilient, secure and safe.

Electricity will be the backbone of the carbon-neutral future and together, with customers and partners, we are co-creating solutions that are helping to accelerate the energy transition. Customers count on our technologies to help them to integrate huge volumes of renewable energy into the world’s grids and manage increasing levels of complexity; and our technologies are also instrumental to the electrification of transportation, industry and smart life sectors. The center equally focuses on catering to grow complexity in domestic and international grids and is a key lever for Hitachi Energy’s growth globally.

The opportunity:

This benchmark is intended for incumbents who have responsibility for more than one Specialization within the Sub-family. An Experienced Professional (P2) applies practical knowledge of job area typically obtained through advanced education and work experience. May require the following proficiency: Works independently with general supervision. Problems faced are difficult but typically not complex. May influence others within the job area through explanation of facts, policies and practices.

How you’ll make an impact:

• Installed base Manager/Proactive Service Lead to train engineer for installed base tool

• Develop IB & Improve data quality

• Leverage/utilize tool landscape and ensure the right assets /Site details are managed

• Support business use of LUMADA EAM and promote successful business use cases.

• Documentation, Reporting and Analysis Monitor IB data and ensure having accurate Customer, Site, and Installation Information data in ServIS, by editing customer/site information as necessary. This includes periodically reviewing and minimizing data within the country factory container by assigning correct site location.

• Monitor and share progress on meeting and ensure the right IB Quality

• . Training Support business (e.g sales, operation, project management, field service) with the use of installed base / ServIS as per Instructions and requirements.

• Provide or coordinate IB Management related trainings to local users as needed

• Able to generate reports optimize /customize reports in the tool , having advanced knowledge on excel and Microsoft office power application tools

• Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business. 

Your Background: 

• Bachelor’s degree in engineering.

• Basic understanding of electrical and mechanical systems

• < 5 years of experience, with a combination of Sales/Engineering and/or tender/quotation experience

• Proficiency in all substations , industrial electrical equipment's transformer service and accessories

• Proficiency with CRM and BI tool landscape.

• Ability to interpret product specifications

• Outstanding written and verbal communication skills with strong organization and time

• Proven development and maintenance of positive, cooperative, team-oriented relationships with co-workers, supervisors, managers, clients and others in contact with the job.

• True team player and NO silo mentality.

• Proficiency in both spoken & written English language is required.