Quality and HSE Manager Latin America

The opportunity

For our team, helping customers all over the world to ensure a successful transition to a de-carbonized economy, by improving the efficiency and resilience of the electrical grid, saving resources and reducing carbon emissions gives our work a powerful sense of purpose. Understanding the full potential of our technology and how it supports our customer needs is highly rewarding.

In addition, by staying close to our customers and listening to their needs, we deliver products, services and solutions of the highest quality. In our organization, we take ownership in continuously improving our products and processes – inspiring us to collaborate towards making a real impact in what we do.

Working within the Business Unit High Voltage Products, you will implement our Quality and Safety strategy, in support of our customers in Latin America and our local units in Brazil, Peru, Colombia, Chile and Mexico in High Voltage. Reporting to the Hub Quality Manager Americas, Business Unit High Voltage Products, you will coordinate all the Quality and Safety activities, to meet business objectives and increase customer satisfaction. 

How you'll make an impact

• Strategy. You drive and govern the implementation and governance of the Business Unit Quality and Safety vision, strategy and goals in alignment with the BU Quality Manager, the Hub and country Manager and the leaders of the operating units under your scope.

• Governance. You deploy and maintain the Quality and Safety Management Systems in close collaboration to the Hub Business Unit team to provide the local business under your scope with policies, regulations and processes that sufficiently describe the value chain activities.

• Establish, implement, maintain, and continuously improve applicable Quality Management System. Identify areas for improvements in the interactions of the OU with Sales and Global Product Group Management and propose solutions. Oversee processes in cooperation with process owners to ensure effective and efficient management of the processes, measuring with appropriate process metrics. Ensure effective change management processes are established and followed within the OU including change in product features, design, processes, suppliers, materials, or customer specifications. Ensure right process and tools are in place for OU documentation and all the relevant documents (e.g. quality procedures, work instructions, specifications etc.) are accurate and up-to-date. Manage and coordinate OU audit programs and associated actions.

• Ensure the results of customer feedback data are analysed and responded effectively. Ensure customer satisfaction by evaluating the risks, problems and solutions from a quality and customer/stakeholder point of view.

• Ensures effective internal controls are in place to verify that processes continue to meet customer and stakeholder requirements. Establish and maintain measurement capability and performance indicators. Works with local management teams to prevent mistakes and defects in products and avoid problems when delivering projects, solutions or services to customers. Utilize requirements management and establish processes and manage them to deliver consistent results, minimizing variation and maximizing efficiencies.

• Ensures that Operating Unit deploys Customer Care Response Process (CCRP). Ensures Non-conformances, both internal and external captured, registered and managed effectively to the closure. 

Your background

• Professional with a bachelor's degree in electrical or mechanical engineering and a master's degree desirable.

• Advanced English and Spanish.

• Experience in Business Operations and quality processes.

• Certification or experience in problem solving and continuous improvement methodologies.

• Experience implementing business or Quality strategies across multiple countries in a matrix organization.

• Living core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

• A collaborative, solutions and customer-oriented individual with strong communication skills, ability to influence others and leadership experience (both in hierarchical and functional roles).

• Able to promptly report, address and resolve safety incidents to eliminate risk to our employees and the environment.