Application Manager

Mission Statement:

This role involves managing or performing work across multiple areas of an organization’s overall IT Platform/Infrastructure including analysis, development, and administration of IT Systems Software, Hardware, and Databases.

Your Responsibilities:

• Oversee the administration, configuration, and maintenance of the Celonis platform to ensure optimal performance and availability.

• Collaborates with IS Service Managers, Application Manager, Solution Architect and Specialists to estimate the effort for IS solution/services development, change requests and releases.  Is responsible for entire requirements management process. Ensure that the final solution meets business objectives and adds to the bottom line.

• Utilize Celonis to analyze business processes, identify inefficiencies, and recommend improvements. Manage data integration from various sources into the Celonis platform, ensuring data accuracy and consistency.

• Provide support and training to end-users, helping them leverage the platform effectively.

• Work closely with cross-functional teams, including IT, operations, and business units, to understand their needs and deliver tailored solutions in line with organizational guidelines and policies.

• Stay up to date with the latest developments in process intelligence, data engineering, and Celonis technologies, proposing and implementing best practices to improve the overall data architecture.

• Provides guidance or support to temporary work teams, guiding and monitoring task completion, sharing expert knowledge and advice without carrying line responsibility. 

• For assigned tasks, executes all actions in IT processes according to agreed RACIS specification.

• Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your Background:

• Bachelor’s degree in computer science, Information Technology, Engineering, or a related field.

• Overall 12+ year of experience with minimum of 7 years of experience in managing Celonis or similar process mining platforms.

• Experience in IT service management (ITSM) practices, including incident, problem, and change management. Experience in IT Applications Management and Service Delivery in multinational companies.

• Proven experience in managing projects, including planning, execution, and monitoring.

• Proficiency in SQL and data integration tools, experience in ETL process, and process mining methodologies.

• Demonstrated ability to manage and engage with cross-functional stakeholders at various levels, ensuring their needs and expectations are met.

• Strong analytical and problem-solving skills with the ability to interpret complex data sets.

• Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical stakeholders.

• Celonis certification is a plus.

• Proficiency in both spoken & written English language is required.