Rapid Response is the entry service level agreement (SLA) in Grid Integration, Service Solutions which is offering customers the fastest response time possible. It includes 24/7 response possibility to solve issues by our local experts supported by the Hitachi Energy Customer Connect Center. On top agreed T&Cs can be used to resolve issues on-site as soon as possible. Rapid Response can be executed including Augmented Reality (AR) features, in order to be able to document issues in a fast and efficient way and even be able to guide a person on-site remotely to solve the issue.
Clear benefits for our customers
Reduced complexity
Less time wasted. Fewer hassles. Simplified service interaction.
Services performed safely and efficiently with single point of contact and prioritized local 24/7 support.
Controlled costs
More predictability. Fewer surprises. Consistent service delivery.
Structured approach with fixed annual preferential pricing resulting in a consistent experience every time.
Maximized operational efficiency
Customized service with global expertise.
Optimize operation and ensure unplanned outages are eliminated or reduced to a minimum. Value unlocked by digital capabilities
