Service Suite: Mobile Workforce Management for Essential Industries

Utilities face significant challenges in managing field operations and workforce efficiency. These challenges can lead to increased operational costs, inefficient resource allocation, and suboptimal customer service. With growing regulatory and public pressures, budget constraints, and the need for enhanced service reliability, organizations must find innovative solutions to manage their field operations effectively. 

Service Suite is purpose-built to address these challenges by providing a comprehensive, modular solution designed to optimize workforce management. This end-to-end system helps field operations and dispatch personnel work smarter, proactively serving customers and maintaining assets in the field. By streamlining dispatch, scheduling, and workflow design, Service Suite ensures that tasks are completed correctly the first time, with the right resources, enhancing overall efficiency and reducing operating costs.

Enable deep customization for complex workflows 
Rich domain functionality and flexible architecture, allows utilities to tailor workflows, forms, and mobile experiences to meet unique operational needs. 
 

Support long-cycle and emergency work 
Handles a wide range of work, from scheduled maintenance to outage response, ensuring crews can manage both planned and reactive tasks efficiently.

Maintain operational stability 
As a mature and proven solution, Service Suite offers a stable application that continues to support mission-critical operations even as work continues to evolve. 
 

Integrate seamlessly with enterprise systems 
With decades of successful integrations across utilities, Service Suite supports connections to HR, payroll, billing, and plant maintenance systems, enabling end-to-end process continuity. 
 

Boost field safety and compliance 
The SOS emergency button, workflow-driven safety checks and mobility features improve visibility and responsiveness in the field.

Configuration
An intuitive, easy-to-use module that customers use to set up and manage the system, shortening the deployment and “time to ROI” and lowering project risk and complexity.

Forecasting
Enables transparent and accurate workforce planning and the balancing of work requirements.

Appointment booking
Whether booked by a call center or using a self-service portal, booking is fast, easy, and optimized based on configurable business requirements.

Scheduling
Helps utilities get the job done properly the first time, and with the right resources, by scheduling and sequencing work for optimal efficiency.

Dispatching
Automates the order assignment process and enables you to proactively respond to emergency situations in real time.

Mobility
From rugged notebooks to the latest tablets and smartphones, execute work in the field with the help of the industry’s most functional and intuitive mobile application.

Work progress monitoring
Real-time visibility into the progress of work so that field crews and resources can be effectively managed.

Reporting and analytics
All job data is available for offline reporting and analysis to improve operations planning and decision making

Electric utilities
Service Suite is purpose-built for electric utilities, supporting field operations across transmission and distribution. It enables outage restoration, inspections, and maintenance with real-time dispatch, mobile execution, and compliance tracking.

Water and wastewater utilities
Used by municipal and regional water utilities to manage service orders, emergency repairs, and infrastructure inspections, our software supports mobile crews with GPS-enabled routing and sequencing for efficient field coverage.

Communications Service Providers
Originally designed with telecoms in mind, Service Suite supports installation, maintenance, and customer service workflows for broadband and fiber networks. It integrates with CIS systems to streamline service requests and dispatch.

Gas utilities
Service Suite utility field service software enables the safe and compliant execution of gas service orders, leak investigations, and emergency response. Integrated modules support regulatory reporting and mobile documentation.

Contractor and field services
Deployed by third-party service providers to manage workforces across multiple clients and geographies, our mobile work management software supports flexible work order creation, SLA tracking, and performance analytics.