Network Manager Outage Management System (OMS)

Network Manager OMS enables distribution utilities to isolate outages, prioritize repairs, and dispatch the right crews faster – for both planned and unplanned outages.

It helps restore outages quickly, improve transparency for all stakeholders, and support regulatory reporting.

With deep enterprise integration and mobility‑enabled operations, Network Manager OMS supports the full outage lifecycle from detection to final reporting.

Key highlights

Reduce outage duration and impact
Keep stakeholders informed
Enhance safety and efficiency for field crews
Ensure regulatory compliance

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Overview

Why OMS matters

Today’s distribution grids face rising pressure from outages due to extreme weather events, aging infrastructure, rising DER complexity, and increasing regulatory and compliance pressure—making faster, smarter outage response more critical than ever. Utilities need clear visibility, rapid fault identification, and seamless coordination to maintain reliability and keep customers and stakeholders informed through real-time power outage management.

Benefits

How Network Manager OMS helps utilities manage outages end‑to‑end

Reduce outage duration and impact
We help you restore power faster and minimize disruption by predicting outage locations and identifying impacted customers faster—even during extreme natural events

The system leverages distribution automation and fault location, isolation, and restoration (FLISR), minimizing the impact of an outage. OMS improves visibility into localized outages and supports better planning and restoration for large network outages.

Keep stakeholders informed
We help you provide accurate, timely communication to utility executives, regulators, government, media, customers, and other stakeholders with real-time outage updates and estimated restoration times.

OMS also provides proactive information on the forecasted impact of planned outages, helping stakeholders prepare in advance.

Enhance safety and efficiency for field crews
We help improve safety and minimize potential operator errors by connecting control centers and field crews through mobile integration, electronic switch orders, and real-time feedback.

Continuous situational awareness and synchronized network views also support safer and more efficient field operations.

Ensure regulatory compliance
We help you maintain compliance with reliability and reporting requirements through a complete electronic audit trail and detailed performance records, even during extreme natural events.

OMS supports accurate reporting for indices such as SAIDI, SAIFI, CAIDI, and CAIFI.

Network Manager OMS goes beyond the control room to deliver a true end-to‑end outage management solution. Real‑time SCADA insights, integration with smart distribution equipment, and advanced operator tools accelerate fault detection and decision making. Mobile workflows ensure seamless coordination with field crews for faster restoration. Once power is restored, automated KPI reporting and business analytics provide‑ the insights needed for continuous performance improvement across the full outage lifecycle.

Optimized field operations are enabled through automated switching orders for maintenance, fault isolation, and network reconfiguration, combined with mobile workforce solutions that streamline every step of the outage lifecycle.

These capabilities are further strengthened by our broader portfolio of advanced applications, proven tools, advisory services, and integrated asset and work management solutions—empowering utilities to operate more efficiently and prepare for the evolving demands of the modern grid.

Outage Analytics (a module of Network Manager ADMS)

Reporting, reliability, and outage analysis are essential for improving operational performance and benchmarking results. ADMS Outage Analytics - powered by Microsoft Power BI - provides intuitive dashboards such as Current Outages, Outage Details, and Asset Reliability, giving managers and operators deeper insight into outages, even during extreme weather.

The module delivers real time reliability metrics aligned with SAIDI, SAIF, and CAIFI as defined within the IEEE 1366 standards, supports outage Quality Assurance (QA) for greater data accuracy, and helps optimize resource allocation and restoration strategies. It provides a toolkit to improve the overall performance of the outage process, from active orders to reliability reporting.