Service Sales Manager

The opportunity

Hitachi Energy Service is a trusted lifecycle partner, providing customers with secure, sustainable, and innovative service solutions, globally. Our Service offerings empower customers & partners to holistically manage the asset lifecycle—from start-of-life (e.g., Install & Commission), through services designed to strengthen operational-life (e.g., Upgrade, Repair & Extend), to end-of-life activities (e.g., Replace & Decommission). Designed to adapt to every O&M strategy, services can be procured stand-alone or as part of an EnCompass™ partnership agreement. Additionally, the net-zero transition begins with the Installed Base and we continue to innovate across our ‘Sustain & Decarbonize’ category, which includes our made-for sustainability offerings. 

As a Service Sales Manager for Service Business Unit , you will be responsible for driving marketing and sales-related activities in Singapore.

Your responsibilities:

• You will promote service solutions to customers in Singapore and drive profitable growth, penetrate Hitachi Energy Installed base in Singapore and generate opportunities related to our service portfolio. Strategic development of marketing and sales strategies as well as innovative products and services, e.g. in the field of digitalization.

• You will create, implement and review the local sales support strategy to exceed orders received and gross margin targets, prepare, develop, and drive the orders received forecast of the unit and participate in the annual budgeting exercise and provide necessary sales insights and market intelligence.

• You will take necessary steps to increase the offered market by developing sales strategies in line with local, regional, and global stakeholders, define key sales targets and actions, ensure their successful achievement. Acquisition of new accounts and strengthening of relations with existing customers will be a key focus area and liaise with key customers and our account management team to ensure profitable service order growth.

• You will establish long term customer relationships by understanding the customer requirements and applicable regulations and demonstrating in-depth technical service product/solutions knowledge to promote Life Cycle Management (LCM). Registering customer feedback and ensures customer satisfaction throughout the sales process. Sales process - Selling entire service product portfolio to expand Hitachi Energy footprint in the designated area(s).

• You will collaborate with our overseas Product Service Centers and promote service solutions to our customers. Ensure competitive offers considering the market situation and the customer's conditions.

• You will identify the right channel to market and explore new paths to serve our customer in the best way, ensure a high-level quotation quality as per our customer's request and adhering to Hitachi Energy guidelines. Strong communication skills and direct interaction with our customer to ensure favorable terms and conditions.

• You will support and drive bid/no bid analyses and decisions, run the Hitachi Energy risk review process for the service unit's opportunities, ensure support to the World-Class Front-End team during technical meetings, product presentations and negotiations with customers, provide technical support and clarification as needed.

• Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background:

• University degree in Electrical Engineering.

• Minimum 6 to 8 years of experience in relevant field.

• Should have experience in high voltage products & automation systems.

• Experience in working with utilities segment customers

• Communications & presentation skills and excellent level of English required.

More about us:

At Hitachi Energy, we believe in fostering a collaborative and inclusive work environment. We offer opportunities for growth and development, ensuring our team members can thrive and achieve their career goals. Join us and be part of a company that values innovation, excellence, and teamwork.

We pride ourselves on offering a holistic range of competitive benefit programs to support your financial, physical and mental wellbeing and personal development. We want you to truly thrive with us – in work and out.

For this role, depending on grade and experience, we offer the following employee benefits:

• Employer-sponsored medical plan (inc. dental care).

• Central Provident Fund (CPF).

• Group Term Life insurance, Group Personal Accident insurance, Group Business Travel insurance.

• Hospitalization Insurance.

• Leave programs (Annual leave, medical leave, Hospitalization leave, Exam leave etc.).

*Benefits are subject to the respective plan rules.

We can provide more information during the recruitment process.